Privacy Policy

1. Introduction

Welcome to Script Engine! This Privacy Policy explains how we at Script Engine (“Script Engine,” “we,” “us,” or “our”) collect, use, and protect your personal information. This policy applies to anyone who uses our website (https://www.scriptengine.net) or our Shopify apps, including Shopify merchants and their customers.

By using any of our services, you agree to the terms of this policy. We may update this policy from time to time, and your continued use of our services after any changes means you accept those changes.

2. Scope of This Policy

This Privacy Policy governs the collection, use, and disclosure of your personal information when you visit our website or use our Shopify apps.

This policy does not apply to any third-party websites or services that you may access through links on our site or within our apps. These external sites operate independently, have their own privacy policies, and we are not responsible for their content, practices, or actions. We encourage you to review their policies before providing any personal information.

3. Information We Collect

We collect different types of information depending on how you interact with us.

From Our Website

When you visit our website, you may provide us with information through forms, such as when you contact us. The information we collect may include:

Contact Information: Name, email address, phone number, and company name. We use this to communicate with you and respond to your inquiries.
Usage Data: We use analytics tools to collect non-personally identifiable information about your website activity, such as your browser type, operating system, IP address, and referral pages.

From Our Apps

To provide our app functionality, we need to access certain information from your Shopify store. We only collect the data we absolutely need to deliver our service.

Orders: We access order information (Order ID, customer name, email, products, and dates) to power features that link past orders to your customer relationships within the app.
Store Information: We collect your store’s name, email, address, phone number, and URL. This helps us make necessary improvements to our services without disrupting your store.
Customers: We gather customer details (names, emails, addresses, payment details, and phone numbers) to help process orders and ensure the app works smoothly for everyone.
Products & Collections: We access product details (title, ID, type, pricing, and inventory) to simplify product filtering and management within the app.
Shipping: We access shipping information (like shipping rates) to provide updates and support for shipping-related features.
Usage Data: We may collect anonymized usage data within the app environment to understand how users interact with the app and improve its functionality. This data might include information about features used and buttons clicked.

4. How We Use Your Information

We use the information we collect to provide and improve our services and apps. Our purposes for using your information include:

App Functionality: To deliver the core functions of our apps, such as syncing data, managing customer interactions, and configuring settings.
Website & App Improvement: To analyze user behavior, understand traffic patterns, and improve the overall user experience and functionality of our website and apps.
Support: To provide technical and customer support, troubleshoot issues, and deliver updates about our apps.
Communication: To respond to your inquiries, send you updates, and, with your permission, send you marketing communications about new products, services, or promotions we think you will find interesting.
Personalization: To personalize your experience on our website or within our apps by tailoring content or features based on your past interactions.
Targeted Advertising: In some cases, we may use anonymized data with third-party tools (like Google Ads or Facebook Pixel) to deliver ads relevant to your interests on those platforms. We will never share your personal information with advertisers.

5. Disclosure of Your Information

We will never sell, rent, or share your personal information with other companies for their marketing purposes. We may share your information in the following specific situations:

With Service Providers: We work with other companies that help us provide our services, such as for marketing, customer service, or IT support. These companies may have access to your data, but they are only allowed to use it to perform the services we have hired them for.
For Legal Reasons: We may share your data if we believe it is necessary to comply with a law, a legal request, or to protect the safety, rights, or property of our company or our users.
In a Business Transfer: If we are involved in a merger, acquisition, or similar business change, your information may be transferred to the new company. In this case, your information would still be protected under similar terms.

6. Consent

When you provide us with personal information by submitting a contact form, installing our app, or using our services in any other way, you imply your consent for us to collect and use that information for the purposes outlined in this policy.

7. Data We Collect from Third-Party Sources

We may receive your personal data from third parties, such as companies that subscribe to Script Engine services or partners. This information is not collected by us but by a third party and is subject to that third party’s own separate privacy and data collection policies. We have no control or input on how your personal data is handled by third parties. If you have any questions, you should first contact the relevant third party for further information.

8. Brand Likeness and Testimonials

Script Engine reserves the right to share and promote client likeness through testimonials and/or reviews unless we receive a written request from the specific client or company not to do so. We may also share communications gathered throughout a project for promotional purposes unless requested otherwise.

9. Security

We take reasonable precautions and follow industry best practices to protect your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed. We encrypt your data when it is sent over the internet and use other security measures to keep it safe. However, please remember that no method of online storage is 100% secure. If we learn of a data breach, we will notify you and the proper authorities as required by law.

10. Data Retention

We will retain your personal information for as long as it is necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you ask us to, we will delete this information. If you uninstall our app, we automatically delete your data within 72 hours.

11. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or legal guardian and you are aware that your child has provided us with personal information, please contact us at support@scriptengine.net. We will take steps to remove that information from our servers.

12. Cookie Policy

A cookie is a small file that your browser stores on your device. We use the following types of cookies to give you the best experience possible:

Strictly Necessary: These cookies are required to run our service.
Preference: These help us remember how you like to use our service to personalize your experience.
Analytics: We collect analytics about the types of people who visit our site to improve our service.
Marketing: We share cookies with third-party advertisers or partners to provide you with a personalized marketing experience.

We also allow third-party partners to place their own cookies on our website.

13. Your Data Privacy Rights

Depending on your geographical location and citizenship, you may have specific rights regarding your personal data under local regulations like the GDPR and CCPA. These rights may include:

Right to Access: You have the right to request a copy of the personal data we process about you.
Right to Rectification: You have the right to have incomplete or inaccurate personal data that we process about you corrected.
Right to Be Forgotten (Right to Erasure): You have the right to request that we delete personal data we process about you.
Right to Restriction of Processing: You have the right to restrict our processing of your personal data under certain circumstances.
Right to Portability: You have the right to obtain personal data we hold about you in a structured, electronic format.
Right to Objection: You have the right to object to our processing of your personal data on grounds relating to your particular situation.

14. Updates to This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify our registered users by email. Your continued use of our app or services after an update means you accept the new policy.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide products and services to you.

15. Contact Us

If you have any questions or concerns about our privacy policy, or if you would like to make a complaint, please contact us by email at support@scriptengine.net. We're here to help!